We accept returns for unworn jewelry items under its original condition with full packaging that were purchased directly from www.yun-yun-sun.com
To return, please follow the steps below:
- Email us at firstname.lastname@example.org within 7 working days after the date of delivery of the products, with the subject as "Return_your order number". Please provide your proof of purchase and reasons for returning the product(s). If it’s a defect claim, please be sure to attach clear photo for determination.
- Once approved, please secure the product(s) with original packing materials, including filled Return Card, in a plainly wrapped cardboard box. Send the parcel with tracking service (local post will do), as this is the safest way to ship high-value items. Please note that YUN YUN SUN is not responsible for items lost or damaged during shipping.
- Clearly print your name and address on the outside of the package. Mail the package to the following contact: YUN YUN SUN Return Dept. No.86, Ln. 119, Sec. 3, Heping E. Rd., Da’an Dist., Taipei City 10675, Taiwan R.O.C.
- Notify us when the parcel’s shipped and provide us the tracking information.
- All fine jewelry and customized items are not eligible for return.
- Refunds are not eligible for fine jewelry or customized items.
- If the order's value after return is lower than our qualification for free shipping, cost of return shipment will be deducted from the refund. TWD$100 for domestic, while TWD$1500 (USD$50) for international shipment.
- Do NOT indicate jewelry or other luxury-related words anywhere on the package, as this invites possible theft of the package.
- All returns without filled Return Card will be shipped back to sender.
- All refunds will be processed within 2-5 days of receipt and confirmation at our studio back to the card for payment.
YUN YUN SUN reserves the right to deny unreasonable returns and repairs.